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General Policies & Procedures

Parent or Legal Guardian

Registrations can only be done by the parent or legal guardian of the participant. If a student is registered by someone other than their parent or legal guardian, they will not be allowed to participate until the registration paperwork is completed by the parent or legal guardian.

Registration

SCSC is a perpetual enrollment program. Registration is always open. Student start date must be within two (2) weeks of registration. We cannot hold a spot for more than two lessons/weeks. Online registration is available for most levels and classes. Due to the family and child-centered nature of our program, we are able to make changes to our schedule to accommodate the needs of our families. If you cannot find a class that fits your family’s needs, please contact us directly and we will assist in finding openings (sometimes we can move things around a little)! If you need to cancel prior to starting lessons, we do have a 24-hour grace period after registering to cancel without penalty. Contact our office at (317) 773-7399 within 24 hours of registering online if you need to cancel and all fees will be waived. However, after the 24-hour grace period all cancellations must follow the guidelines above.

Tuition & Payments

SCSC requires all families to enroll in automatic billing, either using a bank account or credit card. Automatic monthly withdrawal through a checking account (ACH) is the primary payment method. Monthly credit card payments are allowed, but that must be set up through our office. Enrollment in our ACH program (automatic debiting through a bank account) is required to register online. When enrolling online or through the customer portal, you are required to enter your banking account information for automatic withdrawal. The name of the bank, routing number, account number, and name on the account are required (a check number is NOT required). Tuition is charged monthly until SCSC is notified of intent to withdrawal (see below). There is an annual tuition fee increase that corresponds with increasing operational costs. This increase typically occurs in February or March.

Initial Payment

The initial tuition fee will be charged within 7 business days of registration. The first charge will include the pro-rated amount for the current month based on the student’s start date plus the full amount for the upcoming month, therefore it will be a larger amount than normal. After the initial charge all future tuition will be charged on the 15th of the month prior.

Monthly Payments

Stony Creek Swim Center will automatically withdraw tuition from your checking or savings account or charge the credit card on file on the 15th of the month prior for the following month’s tuition (i.e. automatic charge taken out on December 15th for the month of January). Due to bank submission requirements, charges could be withdrawn from your checking account up to 2 business days prior to the 15th (depending on what day of the week the 15th falls on each month). If the bank declines an automatic withdrawal and tuition is not collected by the 1st of the month, there will be a $10.00 late fee.

Financial Assistance

SCSC is a Founding Member of the Hope Floats Foundation which provides financial assistance to families for swimming lessons. All applications are submitted directly through the Hope Floats Foundation. Click here to apply.

Withdrawals & Cancellations

When you wish to withdraw from our program, you must notify us by filling out a Registration Withdrawal Form, which is available in our office and on our website under the “Contact Us” tab. This form must be turned in to the office by the 10th of the month prior (i.e. Registration Withdrawal Form is due by December 10th if you wish to withdraw for January). We can only accept cancellations that are submitted in writing to our office. We cannot accept cancellations over the phone. Failure to cancel lessons by the 10th of the month prior will result in an automatic withdrawal from the bank account or credit card on file on the 15th of the month for the following month’s tuition.

Our cancellation policy is not only so that further charges are not put on your account, but also as a courtesy to other clients who may be interested in the class your child is enrolled in. If a student withdraws after the 10th of the month but before the 1st of the next month, a credit may be issued to the family account. Credits may be used by any family member and can be applied to lessons, merchandise, or birthday parties. Credits are valid for one year from the date they are issued. All credits are subject to management approval.

Lesson Minimum

We require that students complete a minimum of eight consecutive lessons in our program. Our curriculum is designed in a progressive manner. For students to receive the greatest benefits from our program, we feel that they need to remain in lessons consistently until they are proficient swimmers. If a student only takes one month of lessons, that is equal to just two hours of instruction. A lifesaving skill, such as swimming, typically takes longer to master and we want to be confident that every swimmer who exits our program is safe around water. Water Babies do not have to complete the 8 lesson minimum.

Class Transfers

If you need to change the day or time that they swim, you may view class availability online through the Parent Portal. When you find a class that fits your schedule, please call our office and we will gladly help you switch classes. At this time, we cannot do transfers online. Registering for another class online will result in a second charge. Class transfer requests can be made online.

Absences & Make-Up Lessons

Absences MUST be reported prior to the missed class. Make-ups are available in regular classes with availability and periodically special make-up classes are offered on select Saturday’s and Sunday’s.

Reporting Absences

To qualify for a make-up lesson, you must notify us prior to the absence, even if it is shortly before class. There are a few ways that you can notify us of a swimmer’s absence.

  • Log into the Parent Portal, select “Absences & Make-ups” from the menu in the top right corner, and schedule your child’s absence.
  • Fill out the Student Absence Notification Form on our website or via the SCSC app.
  • Call the office, dial extension 1, & leave a Student Absence Notification.
  • Notify the office when you come in for a lesson prior to the date of absence.

Request Make-ups

**TEMPORARY CHANGE DUE TO COVID-19** All missed classes between March 1st – June 30th will be eligible for make-ups for one year from the missed class. Beginning July 1st, absences that are reported prior to class will be eligible for make-ups for up to 3 months from the missed class. Absences due to COVID-19 will be eligible for make-ups for up to 6 months with a doctor’s notice.

Missed make-up classes will not be rescheduled unless we receive 24 hours’ notice. We do our best to schedule make-ups based on customer request, but there are certain times of the year when we may be scheduling large numbers of make-ups and therefore we may not be able to meet every need. To accommodate make-ups, we may put your child in the level below or above their current level. All our instructors can teach split-levels, therefore leveling up or down will not affect the quality of the lesson. We do not offer make-up lessons for Water Babies.

There are a few ways that you can request a make-up for your child:

  • Log into the Parent Portal, select “Absences & Make-ups” from the menu in the top right corner, and schedule your child’s make-up.
  • Fill out the Make-up Request Form on our website or the SCSC app.
  • Call the office and speak with one of our office staff to schedule a make-up.
  • Stop by the office during your next lesson and schedule a make-up.

Student Evaluations & Promotions

Evaluations are done continuously on a rotating schedule. Each week we evaluate two levels; one big pool and one small pool. This means that all levels are evaluated every six weeks. The levels are paired up as follows:

  • Seals & Turtles
  • Little Swimmers 3 & Whales
  • Angelfish & Dolphins
  • Puffer Fish & Angler Fish
  • Clown Fish & Sting Rays
  • Little Swimmers 2, Crabs, & Sharks (three levels because they are small)

Students are evaluated on the skills taught in their current level. Deck Supervisors notify parent’s if their child is being promoted the week after they are evaluated. If the student is promoted, it is the parent’s responsibility to see the office and find a new class. Please stop by the office to fill out an evaluation request.

Evaluation Guidelines

  • Absent students are not guaranteed an evaluation. Please see the SCSC calendar online for evaluation dates.
  • Please arrive on time for your child’s lesson, so the instructor has a full 30 minutes to evaluate.
  • We do not evaluate Water Babies or Little Swimmers 1, since they are age-specific levels. Students in these levels will receive a certificate of completion when they reach the appropriate age to be promoted.
  • Evaluation results are not available until the following week. Skill updates can be viewed in the Parent Portal.

Please feel free to contact us if you have any questions or concerns regarding your child’s evaluation. The Deck Supervisors are more than happy to answer questions or discuss any issues!

Communication

SCSC uses email and texts as our primary forms of communication with customers. Please make sure that your email and phone numbers are correct. We do not send a high volume of emails or texts and we HIGHLY recommend NOT opting out, as you might miss important information. Email and text communication includes teacher absences & changes, class cancellations, billing information, etc.

Capacity Limits

In order to limit the number of people in our facility at one time, we ask that all families follow these guidelines:

  • Only 1 parent/caregiver per family should come to lessons. If you absolutely need a second person, we understand, but please do not bring unnecessary people. This includes non-swimming siblings. Please leave them at home if possible. If siblings must attend, please keep them close to you at all times.
  • Only enrolled families are allowed in the viewing areas. Non-immediate family members (including Grandparents) and friends are not allowed to come to lessons for the time being.
  • Please do not arrive more than 5 minutes before your child’s class and try to leave as quickly as possible after class. If the weather is nice, we suggest bringing students in their suits.
  • Parents/caregivers are not allowed on the pool deck during infant/toddler classes (Water Babies, Little Swimmers 1, & Little Swimmers 2).
  • Only one parent/caregiver will be allowed in the water per child in infant/toddler classes (Water Babies, Little Swimmers 1, & Little Swimmers 2).

Safety Policy

Parents and caregivers are allowed to wait in their car during their child’s lesson, if they are not comfortable sitting in the viewing areas. This is entirely optional, and no one is required to wait in their cars. However, if you would like to, we do have some specific criteria:

  • Swimmer must be 100% potty trained and capable of going to the bathroom independently (Deck Supervisor or Assistant will walk students to the deck bathroom as needed).
  • Parent/caregiver must bring swimmer in and make sure he/she gets to their class and be back in the viewing area when class is over.
  • We must have a valid cell phone number on file.
  • Parent/caregiver must stay in the parking lot or on the property for the duration of the lesson.
  • One Strike Rule: If a parent/caregiver is not in the building when their swimmer is released from class, they will no longer be allowed to leave the viewing areas.

Facility Closures

Monthly fees are based on an average of four (4) lessons per month.  Some months will have five lessons and others will have three.  The monthly tuition fee remains constant and averages out over a one-year period. Make-ups are offered when a student will receive less than four (4) lessons in a month and can be scheduled in the office. If a closure falls on a month when the student would have five (5) classes, a make-up will not be given, as the student will still receive the guaranteed four (4) lessons. Staying enrolled year-round ensures that you receive the maximum number of lessons. SCSC closes for all major holidays, as well as spring break and 1-2 weeks per year for maintenance.

We are closed on the following days in 2020 (dates subject to change at anytime):

  • Halloween (10/31)*
  • Thanksgiving (11/25-11/29)**
  • Christmas (12-22-1/3)**

*No make-up offered, because students will still receive four (4) lessons in that month.

**One make-up per student. (Exceptions: Sunday of Thanksgiving will not receive a make-up)

Photo Release

SCSC periodically takes photos and videos of classes for training, promotions, & social media outlets. Student’s personal information (i.e. last name, age, etc.) will never be used. If you do not want the student’s photo taken or used, you must fill out a Photo Media Refusal Form (available in the office). This form MUST be signed by a guardian and returned to the office. This form does NOT prevent other clients from taking pictures. By agreeing to this policy you agree that SCSC can take and use images of the student unless a Photo Media Form is submitted.

Health Policies & Concerns

SWIM DIAPERS: Children who are under 3 years old OR are not 100% potty-trained must wear a reusable Happy Nappy swim diaper underneath their swim suits. These swim diapers can be purchased in our office. Swim diapers should fit snugly around the legs and waist. There should not be any space or gaps. Disposable swim diapers CANNOT be worn under the reusable swim diapers. Regular disposable diapers are not permitted in the pool. Our definition of potty-trained is: A child who has the capacity to know when they need to use the restroom and will ask to be let out of the pool to go to the bathroom. If your child is not quite there, please put them in a reusable swim diaper. If an accident occurs while wearing a reusable Happy Nappy diaper, the child will be required to wear two reusable swim diapers. Children under the age of 3 who are not wearing a reusable Happy Nappy diaper will not be allowed in the pool.

ATTIRE: We recommend that children in independent classes (Angelfish and higher) wear a swimsuit, swim bottoms & rashguard, swim trunks, etc.

SWIM CAPS: We require that all children over the age of 3 years old whose hair is long enough to get in their eyes wear a swim cap. This prevents the swimmer’s hair from interfering with breathing. While we encourage all children to wear a swim cap, we understand that some may have sensitivities and be unwilling or reluctant to do so. If your child has a sensitivity that would be affected by a swim cap, please let your instructor know and we will accommodate their needs. Due to allergies, latex swim caps are not allowed to be worn. Silicone and lycra caps can be purchased at our retail shop or most sporting goods stores.

EATING: We request that students refrain from eating large amounts of food within 2 hours of their swimming lesson. The movement in the water can often upset children’s stomachs and vomiting in the pool forces us to cancel lessons. Please only give children a small snack before their class. If your child is prone to experiencing a gag reflex, we request that they not eat two hours prior to participation in swim lessons and that parents exercise caution with liquids before class. If a student vomits in the pool, they may not return to class that same day.

SHOWERING: Showers are available on deck, however we ask that parents not use soap, shampoo, or conditioner, because it makes the pool deck slippery and can cause children to fall. We also ask that children keep their swim diapers and swimsuits on while rinsing off.

ILLNESS & INJURY: If your child or anyone in your household is ill, we ask that you follow our COVID-19 policies. Individuals with open wounds are not allowed in the pool. Please remove band-aids before entering the pool.

COVID-19 Policies

Health Screening

Coronavirus, COVID-19 is an extremely contagious virus that spreads easily through person-to-person contact. Federal and state authorities recommend social distancing as a mean to prevent the spread of the virus. COVID-19 can lead to severe illness, personal injury, permanent disability, and death. Stony Creek Swim Center in no way warrants that COVID-19 infection will not occur through participation in swim lessons or accessing SCSC facilities. I hereby certify on behalf of myself and the named minor that I have full knowledge of the nature and extent of the risks inherent in program participation and that I, on behalf of myself and the named minor, am voluntarily assuming said risks. SCSC will do its part to minimize exposure and risks associated with COVID-19.

With the global spread of COVID-19, we are trying our best to keep our community safe and we are asking you to read the following questions before EVERY swimming lesson:

  • Have you been ill with fever, chills, cough, or body aches in the last 14 days?
  • Has anyone in your household had these symptoms in the last 14 days?
  • Have you or anyone in your household traveled internationally in the last 14 days?
  • Have you or anyone in your household traveled to a location in the US where an increased incidence of COVID-19 has been reported in the last 14 days?
  • Have you been told by a healthcare provider that you should self quarantine due to potential COVID-19 exposure or you are suspected of having COVID-19?

IF YOU ANSWER “YES” TO ANY OF THESE QUESTIONS FOR YOURSELF OR YOUR CHILD, WE WOULD ASK YOU TO NOT ENTER OUR BUILDING AND WAIT TO RETURN UNTIL YOU CAN ANSWER ALL THESE QUESTIONS WITH “NO”. Please contact our office to schedule make-ups.

Social Distancing & Safety

  • We ask that everyone over the age of 8 years old wear a face covering when sitting/waiting in the viewing areas.
  • We continue encouraging families to “Wrap & Go!” after lessons. Please wrap your child in their towel and head out right after their lesson.
  • Don’t forget your child’s swim cap, goggles, & swim diaper. We are not able to loan these items.
  • Over the next few weeks we will begin opening some of our levels to regular sizes. This will be based on the level and instructor. We will only open classes where the instructor is comfortable and capable of maintaining distance.

Class Size

Classes are limited to four students in our small group classes (Angelfish, Puffer Fish, Clown Fish, Turtles, Whales, Dolphins, & Crabs). Our infant/toddler classes and stroke classes can have up to eight students per class (except Little Swimmers 3 which is limited to 4 students per instructor). If a class only has one or two children booked in it, SCSC reserves the right to cancel the class and move the students to a different class.

Instructor Information

There is not always time to speak with instructors before or after class, so if you’re interested in communicating with your child’s instructor, please stop by the office and we will get a message to the instructor.

All instructor requests will be considered, but may not always be honored due to scheduling constraints and class availability. When an instructor is absent, a substitute will be provided. Please be open-minded about new instructors/substitutes so that your child will be as well. All teachers are trained in the same curriculum; therefore, swimming with a different instructor will not hinder your child’s progress.

Weather Policies

We do our best to make weather-related decisions in a timely manner and communicate this information via text, however it is not always possible. Therefore we recommend all families check email (look in SPAM folders), Facebook, our website, and local news channels if the weather is questionable. We will use all of those communication methods to relay closing information.

SCSC WILL NOT NOTIFY INDIVIDUAL FAMILIES WHO HAVE OPTED OUT OF EMAIL OR TEXT. Therefore, please make sure that you are signed up to receive all communication. You can log into the Customer Portal to make sure we have the correct information and that you are opted in to receive communication. Our weather policy is as follows,

  • If Noblesville Schools close in the morning before school starts DUE TO ROAD CONDITIONS OR WEATHER ADVISORIES, we will cancel lessons normally held from 9:00am to 1:00pm.
  • If Noblesville Schools release and close early during a school day DUE TO ROAD CONDITIONS OR WEATHER ADVISORIES, we will evaluate the situation and make a decision by 3:00pm regarding classes normally held from 4:00pm to 7:30pm.
  • If there are other closures on a Saturday or Sunday DUE TO ROAD CONDITIONS OR WEATHER ADVISORIES, we will evaluate the situation and make a decision regarding classes.
  • If Noblesville Schools close due to cold temperatures, we will have classes as normal.
  • If there is a 2-hour delay, we will have classes as normal.
  • Students are permitted one make-up per month, so you can choose to use that option if we are holding classes and you do not want attend. However, if we cancel classes, all students will receive a make-up and it will not count as your one make-up per month.

In order to provide the best service possible, we ask that all customers refrain from scheduling make-ups due to weather cancellations until you have received an email from us. This allows us to set up additional make-up days if necessary and prevents a backlog in the office.

We never want to cancel lessons, because we know make-ups are inconvenient for everyone. However we have to take the safety of our swimmers and staff into consideration, and make decisions that are in everyone’s best interest.

(317) 773-7399 • Content Copyright 2019 Stony Creek Swim Center. All Rights Reserved.