Parent or Legal Guardian
Registrations can only be done by the parent or legal guardian of the participant. If a student is registered by someone other than their parent or legal guardian, they will not be allowed to participate until the registration paperwork is completed by the parent or legal guardian.
Registration
SCSC is a perpetual enrollment program. Registration is always open. Student start date must be within two (2) weeks of registration. We cannot hold a spot for more than two lessons/weeks. Online registration is available for most levels and classes. Due to the family and child-centered nature of our program, we are able to make changes to our schedule to accommodate the needs of our families. If you cannot find a class that fits your family’s needs, please contact us directly and we will assist in finding openings (sometimes we can move things around a little)! If you need to cancel prior to starting lessons, we do have a 24-hour grace period after registering to cancel without penalty. Contact our office at (317) 773-7399 within 24 hours of registering online if you need to cancel and all fees will be waived. However, after the 24-hour grace period all cancellations must follow the guidelines above.
Tuition & Payments
SCSC requires all families to enroll in automatic billing, either using a bank account or credit card. When enrolling online or through the customer portal, you are required to enter your banking account information for automatic withdrawal. The name of the bank, routing number, account number, and name on the account are required (a check number is NOT required). Tuition is charged monthly until SCSC is notified of intent to withdrawal (see below). There is an annual tuition fee increase that corresponds with increasing operational costs. This increase typically occurs in February or March.
Initial Payment
The initial tuition fee will be charged within 7 business days of registration. The first charge will include the pro-rated amount for the current month based on the student’s start date plus the full amount for the upcoming month, therefore it will be a larger amount than normal. After the initial charge all future tuition will be charged on the 20th of the month prior.
Monthly Payments
Stony Creek Swim Center will automatically withdraw tuition from your card on file on the 20th of the month prior for the following month’s tuition. If your card is declined and tuition is not collected by the 1st of the month, there will be a $10.00 late fee
Financial Assistance
SCSC is a Founding Member of the Hope Floats Foundation which provides financial assistance to families for swimming lessons. All applications are submitted directly through the Hope Floats Foundation. Click here to apply.
Withdrawals & Cancellations
When you wish to withdraw from our program, you must notify us by submitting a drop request on the parent portal. We can only accept drop request through the portal, we cannot accept cancellations over the phone. Drops can be submitted a minimum of 30 days in advance.
Class Transfers
If you need to change the day or time that they swim, you may view class availability online through the Parent Portal. When you find a class that fits your schedule, please call our office and we will gladly help you switch classes. At this time, we cannot do transfers online. Registering for another class online will result in a second charge. Class transfer requests can be made online.
Absences & Make-Up Lessons
We know life gets busy, so we’ve made makeups simple and flexible to fit your schedule. You’ll receive up to 12 makeup tokens per year, making it easy to keep your child’s swim progress on track.
- To receive a makeup class, you must cancel your lesson at least 24 hours in advance by logging into your account online or through our easy mobile app.
- Makeup tokens can be used to book any available spot in your class level, up to 6 days in advance, as long as you remain enrolled.
- Makeup tokens expire 45 days after they are issued and cannot be reissued if a makeup lesson is missed.
- Unused tokens are non-refundable.
- Due to our small class sizes, makeup class availability is not guaranteed.
- If you withdraw from classes, all unused makeup tokens will expire on your drop date.
Student Evaluations & Promotions
Evaluations are done continuously on a rotating schedule. Each week we evaluate two levels; one big pool and one small pool. This means that all levels are evaluated every six weeks. The levels are paired up as follows:
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Crabs & Sting Rays
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Puffer Fish & Angler Fish
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Anglefish & Dolphins
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Little Swimmers 3 & Whales
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Little Swimmers 2 & Turtles
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Clown Fish, Seals, & Sharks
Students are evaluated on the skills taught in their current level. Deck Supervisors notify parent’s if their child is being promoted the week after they are evaluated. If the student is promoted, it is the parent’s responsibility to see the office and find a new class. Please stop by the office to fill out an evaluation request.
Evaluation Guidelines
- Absent students are not guaranteed an evaluation. Please see the SCSC calendar online for evaluation dates.
- Please arrive on time for your child’s lesson, so the instructor has a full 30 minutes to evaluate.
- We do not evaluate Water Babies or Little Swimmers 1, since they are age-specific levels. Students in these levels will receive a certificate of completion when they reach the appropriate age to be promoted.
- Evaluation results are not available until the following week. Skill updates can be viewed in the Parent Portal.
Please feel free to contact us if you have any questions or concerns regarding your child’s evaluation. The Deck Supervisors are more than happy to answer questions or discuss any issues!
Communication
SCSC uses email and texts as our primary forms of communication with customers. Please make sure that your email and phone numbers are correct. We do not send a high volume of emails or texts and we HIGHLY recommend NOT opting out, as you might miss important information. Email and text communication includes teacher absences & changes, class cancellations, billing information, etc.
Facility Closures
Our facility is closed on the following dates:
-Easter (4/20)
-Memorial Day (5/26)
-Fourth of July (7/4)
-Labor Day (9/1)
-Halloween (10/31) No evening classes
-Thanksgiving (11/27-11/30)
-Holiday Break (12/22-1/2/26)
*No make-up offered, because students will still receive four (4) lessons in that month.
**One make-up per student. (Exceptions: Friday & Saturday of Spring break and Wednesday of Thanksgiving will not receive a make-up)
Photo Release
SCSC periodically takes photos and videos of classes for training, promotions, & social media outlets. Student’s personal information (i.e. last name, age, etc.) will never be used. If you do not want the student’s photo taken or used, you must fill out a Photo Media Refusal Form (available in the office). This form MUST be signed by a guardian and returned to the office. This form does NOT prevent other clients from taking pictures. By agreeing to this policy you agree that SCSC can take and use images of the student unless a Photo Media Form is submitted.
Safety Policy
Parents and caregivers are allowed to wait in their car during their child’s lesson, if they are not comfortable sitting in the viewing areas. This is entirely optional, and no one is required to wait in their cars. However, if you would like to, we do have some specific criteria:
- Swimmer must be 100% potty trained and capable of going to the bathroom independently (Deck Supervisor or Assistant will walk students to the deck bathroom as needed).
- Parent/caregiver must bring swimmer in and make sure he/she gets to their class and be back in the viewing area when class is over.
- We must have a valid cell phone number on file.
- Parent/caregiver must stay in the parking lot or on the property for the duration of the lesson.
- One Strike Rule: If a parent/caregiver is not in the building when their swimmer is released from class, they will no longer be allowed to leave the viewing areas.
Health Policies & Concerns
SWIM DIAPERS: Children who are under 3 years old OR are not 100% potty-trained must wear either a Happy Nappy Duo swim diaper or a Happy Nappy swim diaper with a Happy Nappy liner underneath. These swim diapers can be purchased in our office. Swim diapers should fit snugly around the legs and waist. There should not be any space or gaps. Disposable swim diapers CANNOT be worn under the reusable swim diapers. Regular disposable diapers are not permitted in the pool. Our definition of potty-trained is: A child who has the capacity to know when they need to use the restroom and will ask to be let out of the pool to go to the bathroom. If your child is not quite there, please put them in a reusable swim diaper. If an accident occurs while wearing a reusable Happy Nappy diaper, the child will be required to wear two reusable swim diapers. Children under the age of 3 who are not wearing a reusable Happy Nappy diaper will not be allowed in the pool.
ATTIRE: We recommend that children in independent classes (Angelfish and higher) wear a swimsuit, swim bottoms & rashguard, swim trunks, etc.
SWIM CAPS: We require that all children over the age of 3 years old whose hair is long enough to get in their eyes wear a swim cap. This prevents the swimmer’s hair from interfering with breathing. While we encourage all children to wear a swim cap, we understand that some may have sensitivities and be unwilling or reluctant to do so. If your child has a sensitivity that would be affected by a swim cap, please let your instructor know and we will accommodate their needs. Due to allergies, latex swim caps are not allowed to be worn. Silicone and lycra caps can be purchased at our retail shop or most sporting goods stores.
EATING: We request that students refrain from eating large amounts of food within 2 hours of their swimming lesson. The movement in the water can often upset children’s stomachs and vomiting in the pool forces us to cancel lessons. Please only give children a small snack before their class. If your child is prone to experiencing a gag reflex, we request that they not eat two hours prior to participation in swim lessons and that parents exercise caution with liquids before class. If a student vomits in the pool, they may not return to class that same day.
SHOWERING: Showers are available on deck, however we ask that parents not use soap, shampoo, or conditioner, because it makes the pool deck slippery and can cause children to fall. We also ask that children keep their swim diapers and swimsuits on while rinsing off.
ILLNESS & INJURY: If your child or anyone in your household is ill, we ask that you stay home until fever-free for at least 24 hours without the use of fever reducing medication. Individuals with open wounds are not allowed in the pool. Please remove band-aids before entering the pool.
FACE COVERINGS: It is highly recommended that all individuals wear face coverings in our facility, regardless of vaccination status.
Class Size
Classes are limited to four students in our small group classes (Angelfish, Puffer Fish, Clown Fish, Turtles, Whales, Dolphins, & Crabs). Our infant/toddler classes and stroke classes can have up to eight students per class (except Little Swimmers 3 which is limited to 4 students per instructor). If a class only has one or two children booked in it, SCSC reserves the right to cancel the class and move the students to a different class.
Instructor Information
There is not always time to speak with instructors before or after class, so if you’re interested in communicating with your child’s instructor, please stop by the office and we will get a message to the instructor.
All instructor requests will be considered, but may not always be honored due to scheduling constraints and class availability. When an instructor is absent, a substitute will be provided. Please be open-minded about new instructors/substitutes so that your child will be as well. All teachers are trained in the same curriculum; therefore, swimming with a different instructor will not hinder your child’s progress.
Weather Policies
We do our best to make weather-related decisions in a timely manner and communicate this information via text, however it is not always possible. Therefore we recommend all families check email (look in SPAM folders), Facebook, our website, and local news channels if the weather is questionable. We will use all of those communication methods to relay closing information.
SCSC WILL NOT NOTIFY INDIVIDUAL FAMILIES WHO HAVE OPTED OUT OF EMAIL OR TEXT. Therefore, please make sure that you are signed up to receive all communication. You can log into the Customer Portal to make sure we have the correct information and that you are opted in to receive communication. Our weather policy is as follows,
- If Noblesville Schools close in the morning before school starts DUE TO ROAD CONDITIONS OR WEATHER ADVISORIES, we will cancel lessons normally held from 9:00am to 1:00pm.
- If Noblesville Schools release and close early during a school day DUE TO ROAD CONDITIONS OR WEATHER ADVISORIES, we will evaluate the situation and make a decision by 3:00pm regarding classes normally held from 4:00pm to 7:30pm.
- If there are other closures on a Saturday or Sunday DUE TO ROAD CONDITIONS OR WEATHER ADVISORIES, we will evaluate the situation and make a decision regarding classes.
- If Noblesville Schools close due to cold temperatures, we will have classes as normal.
- If there is a 2-hour delay, we will have classes as normal.
- Students are permitted one make-up per month, so you can choose to use that option if we are holding classes and you do not want to attend. However, if we cancel classes, all students will receive a make-up and it will not count as your one make-up per month.
In order to provide the best service possible, we ask that all customers refrain from scheduling make-ups due to weather cancellations until you have received an email from us. This allows us to set up additional make-up days if necessary and prevents a backlog in the office.
We never want to cancel lessons, because we know make-ups are inconvenient for everyone. However we have to take the safety of our swimmers and staff into consideration, and make decisions that are in everyone’s best interest.