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General Policies & Procedures

Registration & Tuition

Tuition is due at the time of registration; thereafter, on the 15th of the month prior to the month of lessons (i.e. tuition is charged on January 15th for the month of February). Automatic monthly withdrawal through a checking account (ACH) is the primary payment method. Management must approve any other method of payment. If the bank declines an automatic withdrawal and tuition is not collected by the 1st of the month, there will be a $10.00 late fee.

Minimum Number of Lessons

We require that students complete a minimum of eight consecutive lessons in our program. Our curriculum is designed in a progressive manner. For students to receive the greatest benefits from our program, we feel that they need to remain in lessons consistently until they are proficient swimmers. If a student only takes one month of lessons, that is equal to just two hours of instruction. A lifesaving skill, such as swimming, typically takes longer to master and we want to be confident that every swimmer who exits our program is safe around water.

Changing Lesson Day or Time

If you currently have a student enrolled in a class and would like to change the day or time that they swim, you may view class availability online through the Customer Portal. When you find a class that fits your schedule, please call our office and we will gladly help you switch classes. At this time, we cannot do transfers online. Registering for another class online will result in a second charge.

Cancellations & Refunds

When you wish to withdraw from our year-round program, you must notify us by filling out a Registration Withdrawal Form, which is available in the office or by contacting us. This form must be turned in to the office by the 10th of the month prior (i.e. Written Cancellation Form is due by December 10th if you wish to withdraw for January). We can only accept cancellations that are submitted in writing to our office. We cannot accept cancellations over the phone. Failure to cancel lessons by the 10th of the month prior will result in an automatic withdrawal from the bank account on file on the 15th of the month for the following month’s tuition. This is not only so that further charges are not put on your account, but also as a courtesy to other clients who may be interested in the class your child is enrolled in. If a student withdraws after the 10th of the month, a credit may be issued to the family account. Credits may be used by any family member and can be applied to lessons, merchandise, or birthday parties. Credits are valid for one year from the date they are issued.

We apologize for any inconvenience, but we are not able to offer refunds expect due to severe illness. Once enrolled, you are registered until you withdraw, regardless of attendance. We will gladly try to accommodate another class until the end of the month, if vacancy exists. Refund requests must be submitted in writing by completing a Refund Request Form which can be obtained from our office.

If you need to cancel prior to starting lessons, we do have a 24-hour grace period after registration. You have up to 24 hours after registering for lessons to cancel without penalty. If you need to cancel lessons within 24 hours of registering, please call our office at (317) 773-7399 or send us an email. However, if you wish to cancel prior to starting lessons and it is after the 24-hour grace period we must receive a Withdrawal Form and all fees will be left on the account as an in-house credit which will be good for up to one year from the date of withdrawal.

Absences & Make-Up Lessons

In an effort to maintain consistency for students, we do offer make-ups within regular classes when available so swimmers can do their make-ups with their regular instructor when there is availability. We also offer special make-ups on Saturdays & Sundays when SCSC has a facility closure.

Upcoming make-up dates (subject to change at anytime):

  • Saturday, December 16th from 12:00-2:30pm

Reporting an Absence

  • To qualify for a make-up lesson, you must notify us prior to the absence, even if it is shortly before class. There are a few ways that you can notify us of a swimmer’s absence.
    • The Student Absence Notification form can be filled out and submitted online.
    • Submit an Absence Notification through the SCSC app.
    • Call the office and speak with one of our staff to report the absence.
    • Notify us when you come in for a lesson prior to the date of absence.

General Make-up Policies

  • Students are allowed one make-up per month and it must be completed within 30 days of the missed class.
  • Missed make-up classes will not be rescheduled unless we receive 24 hours’ notice.
  • Make sure you have scheduled your child in a class that fits your schedule. Please understand that the instructor is there to teach your child, even if you do not come to class.
  • We do our best to schedule make-ups at times which are convenient to our clients, but there are certain times of the year when we may be scheduling large numbers of make-ups and therefore we may not be able to meet every need.
  • To accommodate make-ups, we may put your child in the level below or above their current level. All our instructors are capable of teaching split-levels, therefore leveling up or down for a make-up will not affect the quality of the lesson.
  • We do not offer make-up lessons for Water Babies.


SCSC often uses email to communicate with customers, including information about teacher and class changes. Please make sure that your email and phone numbers are correct. We also use texting to notify customers of immediate information, including weather cancellations and traffic accidents.

Safety Policy

Stony Creek Swim Center is NOT a drop off program. Our insurance insists that a caregiver remain in the facility at all times. We are NOT equipped to provide before or after class supervision. For the safety of your child, parents are required to stay in the facility during all classes.

Health Policies & Concerns

Swim Diapers:  It is mandatory that all children under the age of 3 years old and any child who is not 100% potty trained wear a reusable iPlay swim diaper. These can be purchased in our office. Disposable swim diapers may be worn under iPlay reusable diapers, but not alone. Regular disposable diapers are NOT permitted in the pool. In the event that a child has a fecal accident in the pool and is not wearing the required swim diaper, there will be a $250 fine.

Swim Caps: Swimmers age 3 and older with hair longer than 3 inches are required to wear a swim cap.

Eating: We request that students refrain from eating large amounts of food within 2 hours of their swimming lesson. The movement in the water can often upset children’s stomachs and vomiting in the pool forces us to cancel lessons. Please only give children a small snack before their class.

Illness & Injury: If your child has a fever, diarrhea, or a contagious illness, please stay at home until the illness has subsided. We ask that children be fever-free for 24 hours before swimming. Individuals with open wounds are not allowed in the pool. Please remove band-aids before entering the pool. Please remember to report your child absent if they are ill.

Class Size

Classes are limited to four students in our small group classes (Angelfish, Puffer Fish, Clown Fish, Turtles, Whales, Dolphins, & Crabs). Our infant/toddler classes and stroke classes can have up to eight students per class (except Little Swimmers 3 which is limited to 4 students per instructor and Jellyfish which is limited to 2 students per instructor). If a class only has one or two children booked in it, SCSC reserves the right to cancel the class and move the students to a different class.

Instructor Information

There is not always time to speak with instructors before or after class, so if you’re interested in communicating with your child’s instructor, please stop by the office and we will get a message to the instructor.

All instructor requests will be considered, but may not always be honored due to scheduling constraints and class availability. When an instructor is absent, a substitute will be provided. Please be open-minded about new instructors/substitutes so that your child will be as well. All teachers are trained in the same curriculum; therefore, swimming with a different instructor will not hinder your child’s progress.

Student Evaluations & Promotions

Evaluations are done continuously on a rotating schedule. Each week we evaluate two levels; one big pool and one small pool. This means that all levels are evaluated every six weeks. The levels are paired up as follows:

  • Jellyfish & Turtles
  • Little Swimmers 3 & Whales
  • Angelfish & Dolphins
  • Puffer Fish & Angler Fish
  • Clown Fish & Sting Rays
  • Little Swimmers 2, Crabs, & Sharks (three levels because they are small)

Students are evaluated on the skills taught in their current level. Deck Supervisors notify parent’s if their child is being promoted the week after they are evaluated. If the student is promoted, it is the parent’s responsibility to see the office and find a new class. At times an entire class is promoted and we make the decision to change the class level, rather than have the student’s change classes. If this happens, we will notify parents. Otherwise, please see the office if your child is promoted! You can view your child’s skill progress by logging into the Parent Portal.

Evaluation Guidelines

  • If a child is absent from their regular class, we cannot guarantee they will be evaluated. Instructors do their best to evaluate absent students, but it is not always possible. If your child misses their evaluation, you are more than welcome to request one. Please stop by the office to fill out an evaluation request.
  • Evaluating students takes the entire class, so please try to arrive a little early so the instructor can start class quickly and have the entire 30 minutes to work with the students.
  • We do not evaluate Water Babies or Little Swimmers 1, since they are age-specific levels. Students in these levels will receive a certificate of completion when they reach the appropriate age to be promoted.
  • The office and Deck Supervisors cannot tell you if your child will be promoted until the week after they have been evaluated. This decision is left up to the instructors and they are given a week to update the student’s skills, therefore student promotion information is not available until then.
  • If you are unsure of when your child is being evaluated, stop by the office and we will let you know!

Please feel free to contact us if you have any questions or concerns regarding your child’s evaluation. The Deck Supervisors are more than happy to answer questions or discuss any issues!

Facility Closures

We try to limit facility closures, because we know that it is best for the students to have consistency and that scheduling make-ups can be difficult. However, there are times when things come up and we are required to close. If we must close unexpectedly, we will make every effort to contact all parents individually, by email or phone. Weather closings will be announced on our voice mail, website, and Facebook page. Closure dates can change at any time.

We are closed on the following days in 2017 (dates subject to change at anytime):

  • Spring Break**: 4/2-4/8
  • Memorial Day**: 5/27-5/29
  • Fourth of July*: 7/4
  • Maintenance*: 8/29-9/3
  • Labor Day**: 9/5
  • Halloween evening*: 10/31 (close at 3pm)
  • Thanksgiving**: 11/22-11/26
  • Christmas**: 12/22-1/3

*No make-up offered, because students will still receive four (4) lessons in that month.

**One make-up per student.

Monthly enrollment rates are based on an average of four weeks (or four lessons) per month. Some months will have three lessons and other months will have five lessons. The $82 remains constant and averages out over the one year period. By keeping your child enrolled year-round, the average number of lessons per month is four. However, we do provide make-ups for some classes.

In the event of inclement weather, we will do our best to notify all customers. However, there may be times when we cannot access our database and call everyone. We will post any closures on our website and Facebook page. We will also update our voicemail message, if possible.

Weather Policy

  • If Noblesville Schools close in the morning before school starts DUE TO ROAD CONDITIONS, we will cancel lessons normally held from 9:00am to 3:00pm. We will re-evaluate and decide regarding evening classes by 2:00pm.
  • If Noblesville Schools release and close early during a school day DUE TO ROAD CONDITIONS, we will cancel all classes normally held from 3:00pm to 7:30pm. We may cancel earlier if needed.
  • If Noblesville Schools close due to cold temperatures, we will have classes as normal.
  • If there is a 2-hour delay, we will continue classes as normal.
  • Students are permitted one make-up per month, so you can choose to use that option if we are holding classes and you do not want attend. However, if we cancel classes, all students will receive a make-up and it will not count as your one make-up per month.

We do our best to make weather-related decisions in a timely manner, however it is not always possible. Therefore we recommend all families check email (look in SPAM folders), Facebook, our website, and local news channels if the weather is questionable. We also send text notifications when possible, therefore please make sure that you “opted in” to receive texts from us. We will use all of those communication methods to relay closing information. SCSC WILL NOT NOTIFY INDIVIDUAL FAMILIES WHO HAVE OPTED OUT OF EMAIL OR TEXT. Therefore, please make sure that you are signed up to receive all communication. You can log into the Customer Portal to make sure we have the correct information and that you are opted in to receive communication.

To provide the best service possible, we ask that all customers refrain from scheduling make-ups due to weather cancellations until you have received an email from us. This allows us to set up additional make-up days if necessary and prevents a backlog in the office.

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