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General Policies & Procedures

Parent or Legal Guardian

Registrations can only be done by the parent or legal guardian of the participant. If a student is registered by someone other than their parent or legal guardian, they will not be allowed to participate until the registration paperwork is completed by the parent or legal guardian.

Registration

SCSC is a perpetual enrollment program. Registration is always open. Student start date must be within two (2) weeks of registration. We cannot hold a spot for more than two lessons/weeks. Online registration is available for most levels and classes. Due to the family and child-centered nature of our program, we are able to make changes to our schedule to accommodate the needs of our families. If you cannot find a class that fits your family’s needs, please contact us directly and we will assist in finding openings (sometimes we can move things around a little)!

Tuition & Payments

Tuition Fees

Automatic monthly withdrawal through a checking account (ACH) is the primary payment method. Monthly credit card payments are allowed, but that must be set up through our office. Enrollment in our ACH program (automatic debiting through a bank account) is required to register online. When enrolling online or through the customer portal, you are required to enter your banking account information for automatic withdrawal. The name of the bank, routing number, account number, and name on the account are required (a check number is NOT required). Please bring a voided check to your first lesson and we will also have you sign a direct debit authorization form. Tuition is charged monthly until SCSC is notified of intent to withdrawal (see below). Tuition fees are subject to change.

Initial Payment

The initial tuition fee will be charged within 7 business days of registration. This fee will be adjusted according to the date the student will be starting their lessons. The next month’s tuition fees will be charged on the 15th of the month, regardless of the initial start date. Therefore, if you enroll at the beginning of January, your initial payment will be for the current month and on January 15th tuition for February will be charged. All future charges will be made on the 15th of the month prior.

Monthly Payments

Stony Creek Swim Center will automatically withdraw tuition from your checking or savings account on the 15th of the month prior for the following month’s tuition (i.e. automatic charge taken out on December 15th for the month of January). If the bank declines an automatic withdrawal and tuition is not collected by the 1st of the month, there will be a $10.00 late fee.

Financial Assistance

SCSC is proud to offer financial assistance to families within our community who are unable to participate in swimming lessons due to financial restraints. Our Financial Aid Packet can be downloaded and submitted to our office.

Withdrawals & Cancellations

When you wish to withdraw from our program, you must notify us by filling out a Registration Withdrawal Form, which is available in our office and on our website under the “Contact Us” tab. This form must be turned in to the office by the 10th of the month prior (i.e. Registration Withdrawal Form is due by December 10th if you wish to withdraw for January). We can only accept cancellations that are submitted in writing to our office. We cannot accept cancellations over the phone. Failure to cancel lessons by the 10th of the month prior will result in an automatic withdrawal from the bank account or credit card on file on the 15th of the month for the following month’s tuition.

Our cancellation policy is not only so that further charges are not put on your account, but also as a courtesy to other clients who may be interested in the class your child is enrolled in. If a student withdraws after the 10th of the month but before the 1st of the next month, a credit may be issued to the family account. Credits may be used by any family member and can be applied to lessons, merchandise, or birthday parties. Credits are valid for one year from the date they are issued. All credits are subject to management approval.

Lesson Minimum

We require that students complete a minimum of eight consecutive lessons in our program. Our curriculum is designed in a progressive manner. For students to receive the greatest benefits from our program, we feel that they need to remain in lessons consistently until they are proficient swimmers. If a student only takes one month of lessons, that is equal to just two hours of instruction. A lifesaving skill, such as swimming, typically takes longer to master and we want to be confident that every swimmer who exits our program is safe around water.

Class Transfers

If you need to change the day or time that they swim, you may view class availability online through the Customer Portal. When you find a class that fits your schedule, please call our office and we will gladly help you switch classes. At this time, we cannot do transfers online. Registering for another class online will result in a second charge. Class transfer requests can be made online.

Absences & Make-Up Lessons

In an effort to maintain consistency for students, we do offer make-ups within regular classes when available so swimmers can do their make-ups with their regular instructor when there is availability. We also offer special make-ups on Saturdays & Sundays when SCSC has a facility closure.

Reporting an Absence

  • To qualify for a make-up lesson, you must notify us prior to the absence, even if it is shortly before class. There are a few ways that you can notify us of a swimmer’s absence.
    • The Student Absence Notification form can be filled out and submitted online.
    • Submit an Absence Notification through the SCSC app.
    • Call the office, dial extension 1, & leave a Student Absence Notification.
    • Notify us when you come in for a lesson prior to the date of absence.

General Make-up Policies

Students are allowed one make-up per month which must be completed within 30 days of the missed class. Missed make-up classes will not be rescheduled unless we receive 24 hours’ notice. To maintain consistency for students, we do offer make-ups within regular when available, as well as special make-ups on Saturdays and Sundays when SCSC has a facility closure.

  • There are a few ways that you can request a make-up for your child.
    • The Make-up Request Form form can be filled out and submitted online.
    • Submit a Make-up Request through the SCSC app.
    • Call the office and speak with one of our office staff to schedule a make-up.
    • Stop by the office during your next lesson and schedule a make-up.
  • Make sure you have scheduled your child in a class that fits your schedule. Please understand that the instructor is there to teach your child, even if you do not come to class.
  • We do our best to schedule make-ups at times which are convenient to our clients, but there are certain times of the year when we may be scheduling large numbers of make-ups and therefore we may not be able to meet every need.
  • To accommodate make-ups, we may put your child in the level below or above their current level. All our instructors are capable of teaching split-levels, therefore leveling up or down for a make-up will not affect the quality of the lesson.
  • We do not offer make-up lessons for Water Babies.

Student Evaluations & Promotions

Evaluations are done continuously on a rotating schedule. Each week we evaluate two levels; one big pool and one small pool. This means that all levels are evaluated every six weeks. The levels are paired up as follows:

  • Jellyfish & Turtles
  • Little Swimmers 3 & Whales
  • Angelfish & Dolphins
  • Puffer Fish & Angler Fish
  • Clown Fish & Sting Rays
  • Little Swimmers 2, Crabs, & Sharks (three levels because they are small)

Students are evaluated on the skills taught in their current level. Deck Supervisors notify parent’s if their child is being promoted the week after they are evaluated. If the student is promoted, it is the parent’s responsibility to see the office and find a new class. At times an entire class is promoted and we make the decision to change the class level, rather than have the student’s change classes. If this happens, we will notify parents. Otherwise, please see the office if your child is promoted! You can view your child’s skill progress by logging into the Parent Portal.

Evaluation Guidelines

  • If a child is absent from their regular class, we cannot guarantee they will be evaluated. Instructors do their best to evaluate absent students, but it is not always possible. If your child misses their evaluation, you are more than welcome to request one. Please stop by the office to fill out an evaluation request.
  • Evaluating students takes the entire class, so please try to arrive a little early so the instructor can start class quickly and have the entire 30 minutes to work with the students.
  • We do not evaluate Water Babies or Little Swimmers 1, since they are age-specific levels. Students in these levels will receive a certificate of completion when they reach the appropriate age to be promoted.
  • The office and Deck Supervisors cannot tell you if your child will be promoted until the week after they have been evaluated. This decision is left up to the instructors and they are given a week to update the student’s skills, therefore student promotion information is not available until then.
  • If you are unsure of when your child is being evaluated, stop by the office and we will let you know!

Please feel free to contact us if you have any questions or concerns regarding your child’s evaluation. The Deck Supervisors are more than happy to answer questions or discuss any issues!

Communication

SCSC often uses email to communicate with customers, including information about teacher and class changes. Please make sure that your email and phone numbers are correct. We also use texting to notify customers of immediate information, including weather cancellations and traffic accidents.

Safety Policy

Stony Creek Swim Center is NOT a drop off program. Our insurance insists that a caregiver remain in the facility at all times. We are NOT equipped to provide before or after class supervision. For the safety of your child, parents are required to stay in the facility during all classes.

Health Policies & Concerns

Swim Diapers:  It is mandatory that all children under the age of 3 years old and any child who is not 100% potty trained wear a reusable iPlay swim diaper. These can be purchased in our office. Disposable swim diapers may be worn under iPlay reusable diapers, but not alone. Regular disposable diapers are NOT permitted in the pool. In the event that a child has a fecal accident in the pool and is not wearing the required swim diaper, there will be a $250 fine.

Swim Caps: Swimmers age 3 and older with hair longer than 3 inches are required to wear a swim cap.

Eating: We request that students refrain from eating large amounts of food within 2 hours of their swimming lesson. The movement in the water can often upset children’s stomachs and vomiting in the pool forces us to cancel lessons. Please only give children a small snack before their class.

Illness & Injury: If your child has a fever, diarrhea, or a contagious illness, please stay at home until the illness has subsided. We ask that children be fever-free for 24 hours before swimming. Individuals with open wounds are not allowed in the pool. Please remove band-aids before entering the pool. Please remember to report your child absent if they are ill.

Class Size

Classes are limited to four students in our small group classes (Angelfish, Puffer Fish, Clown Fish, Turtles, Whales, Dolphins, & Crabs). Our infant/toddler classes and stroke classes can have up to eight students per class (except Little Swimmers 3 which is limited to 4 students per instructor and Jellyfish which is limited to 2 students per instructor). If a class only has one or two children booked in it, SCSC reserves the right to cancel the class and move the students to a different class.

Instructor Information

There is not always time to speak with instructors before or after class, so if you’re interested in communicating with your child’s instructor, please stop by the office and we will get a message to the instructor.

All instructor requests will be considered, but may not always be honored due to scheduling constraints and class availability. When an instructor is absent, a substitute will be provided. Please be open-minded about new instructors/substitutes so that your child will be as well. All teachers are trained in the same curriculum; therefore, swimming with a different instructor will not hinder your child’s progress.

Facility Closures

We try to limit facility closures, because we know that it is best for the students to have consistency and that scheduling make-ups can be difficult. However, there are times when things come up and we are required to close. If we must close unexpectedly, we will make every effort to contact all parents individually, by email or phone. Weather closings will be announced on our voice mail, website, and Facebook page. Closure dates can change at any time.

We are closed on the following days in 2018 (dates subject to change at anytime):

  • Spring Break**: 4/1-4/7
  • Memorial Day**: 5/26-5/28
  • Fourth of July**: 7/4
  • Maintenance*: 7/29-8/3
  • Labor Day**: 9/1-9/3 (Saturday classes will not receive a make-up)
  • Staff Development*: 10/30
  • Halloween*: 10/31
  • Thanksgiving**: 11/21-11/25 (Thursday & Friday classes will not receive a make-up)
  • Christmas**: 12/22-1/3

*No make-up offered, because students will still receive four (4) lessons in that month.

**One make-up per student.

Monthly enrollment rates are based on an average of four weeks (or four lessons) per month. Some months will have three lessons and other months will have five lessons. The $83 remains constant and averages out over the one year period. By keeping your child enrolled year-round, the average number of lessons per month is four. However, we do provide make-ups for some classes.

In the event of inclement weather, we will do our best to notify all customers. However, there may be times when we cannot access our database and call everyone. We will post any closures on our website and Facebook page. We will also update our voicemail message, if possible.

Weather Policy

  • If Noblesville Schools close in the morning before school starts DUE TO ROAD CONDITIONS, we will cancel lessons normally held from 9:00am to 3:00pm. We will re-evaluate and decide regarding evening classes by 2:00pm.
  • If Noblesville Schools release and close early during a school day DUE TO ROAD CONDITIONS, we will cancel all classes normally held from 3:00pm to 7:30pm. We may cancel earlier if needed.
  • If Noblesville Schools close due to cold temperatures, we will have classes as normal.
  • If there is a 2-hour delay, we will continue classes as normal.
  • Students are permitted one make-up per month, so you can choose to use that option if we are holding classes and you do not want attend. However, if we cancel classes, all students will receive a make-up and it will not count as your one make-up per month.

We do our best to make weather-related decisions in a timely manner, however it is not always possible. Therefore we recommend all families check email (look in SPAM folders), Facebook, our website, and local news channels if the weather is questionable. We also send text notifications when possible, therefore please make sure that you “opted in” to receive texts from us. We will use all of those communication methods to relay closing information. SCSC WILL NOT NOTIFY INDIVIDUAL FAMILIES WHO HAVE OPTED OUT OF EMAIL OR TEXT. Therefore, please make sure that you are signed up to receive all communication. You can log into the Customer Portal to make sure we have the correct information and that you are opted in to receive communication.

To provide the best service possible, we ask that all customers refrain from scheduling make-ups due to weather cancellations until you have received an email from us. This allows us to set up additional make-up days if necessary and prevents a backlog in the office.

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