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Updated Absence & Make-up Policies

Avoiding Illness

With the global spread of COVID-19, we are trying our best to keep our community safe and we are asking you to read the following questions before entering the facility. IF YOU ANSWER “YES” TO ANY OF THESE QUESTIONS FOR YOURSELF OR YOUR CHILD, WE WOULD ASK YOU TO NOT ENTER OUR BUILDING AND WAIT TO RETURN UNTIL YOU CAN ANSWER ALL THESE QUESTIONS WITH “NO”

  • Have you been ill with fever, chills, cough, or body aches in the last 14 days?
  • Has anyone in your household had these symptoms in the last 14 days?
  • Have you or anyone in your household traveled internationally in the last 14 days?
  • Have you or anyone in your household traveled to a location in the US where an increased incidence of COVID-19 has been reported in the last 14 days?
  • Have you been told by a healthcare provider that you should self quarantine due to potential COVID-19 exposure or you are suspected of having COVID-19?

We appreciate you taking the time to answer these questions before your lesson. Our team is answering the same set of questions every day as they come to work. We are changing our absence and make-up policies, so that all absences, as long as they are reported before class starts, will be eligible to be made up. And make-ups can be used at any time as long as the student is enrolled. We will also be more lenient with Water Babies absences as long as they are reported before class.

Absence & Make-up Policies

We are thrilled to announce that families can now submit absences and schedule make-ups via the Parent Portal. Here is a quick video that will show you how easy this is to use.

Absences MUST be reported prior to the missed class. Make-ups are available in regular classes with availability and periodically special make-up classes are offered on select Saturday’s and Sunday’s.

Reporting Absences

To qualify for a make-up lesson, you must notify us prior to the absence, even if it is shortly before class. There are a few ways that you can notify us of a swimmer’s absence.

  • Log into the Parent Portal, select “Absences & Make-ups” from the menu in the top right corner, and schedule your child’s absence.
  • Fill out the Student Absence Notification Form on our website or via the SCSC app.
  • Call the office, dial extension 1, & leave a Student Absence Notification.
  • Notify the office when you come in for a lesson prior to the date of absence.

Request Make-ups

**TEMPORARY CHANGE DUE TO COVID-19** All missed classes between March 1st – June 30th will be eligible for make-ups for one year from the missed class. Beginning July 1st, absences that are reported prior to class will be eligible for make-ups for up to 3 months from the missed class. Absences due to COVID-19 will be eligible for make-ups for up to 6 months with a doctor’s notice.

Missed make-up classes will not be rescheduled unless we receive 24 hours’ notice. We do our best to schedule make-ups based on customer request, but there are certain times of the year when we may be scheduling large numbers of make-ups and therefore we may not be able to meet every need. To accommodate make-ups, we may put your child in the level below or above their current level. All our instructors can teach split-levels, therefore leveling up or down will not affect the quality of the lesson. We do not offer make-up lessons for Water Babies.

There are a few ways that you can request a make-up for your child:

  • Log into the Parent Portal, select “Absences & Make-ups” from the menu in the top right corner, and schedule your child’s make-up.
  • Fill out the Make-up Request Form on our website or the SCSC app.
  • Call the office and speak with one of our office staff to schedule a make-up.
  • Stop by the office during your next lesson and schedule a make-up.
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